1. Turn off the power to the grill.
2. Remove the hopper grate and the auger cover in the center of the hopper with a Phillipshead screwdriver to access the auger and chute.
3. If there are pellets under the auger cover, you have a pellet jam. Use a screwdriver or pliers to loosen jammed pellets and remove them with a vacuum cleaner. You should clear out all jammed pellets until there are none left under the auger cover.
4. Clean out any remaining debris in the pellet chute.
5. Replace the auger cover and hopper grate.
6. Power on the grill to resume cooking.